Mon - Fri 10:00am - 5:30pm / Sat 10:00am - 3:00pm
Call us Today at (513) 831-8121
Production plays that we currently support
- Amahl
- Annie
- Annie Get your Gun
- Anything Goes
- Arsenic and Old Lace
- Alice in Wonderland
- As You Like It
- Babes in Toyland
- Bells are Ringing
- Brigadoon
- Bye Bye Birdie
- Camelot
- Charlottes Web
- Dames at Sea
- Damn Yankees
- Drood
- Fools
- Grease
- Guys and Dolls
- Gypsy
- Hello Dolly
- Honk
- Importance of Being Earnest
- Into the Woods
- Julius Caesar
- LesMiserables
- Life with Father
- Little Women
- Mac-beth
- ManofLaMancha
- MidsummerÕs Night Dream
- Much Ado About Nothing
- Music Man
- My Fair Lady
- Our Town
- Oklahoma
- Oliver
- On The Way To The Forum
- Once upon a Mattress
- Once On The Island
- Othello
- Phantom
- Peter Pan
- Pirates of Penzance
- Romeo and Juliet
- Secret Garden
- Seussical
- Seven brides for Seven brothers
- Show Boat
- Sound of Music
- Starlight Express
- The Boyfriend
- The Crucible
- 42nd Street
- Wizard of OZ
Important Message Please read:
We are not associated with The Costume Castle chain in Californian
or are we associated with Costume Castleon ebay.
Costume Castle Return Policy
No one said, creating excellence was easy! Costume Castle Inc.® would be pleased to serve you and your needs for your theatrical production! Please find listed below a partial list of the plays, operas and musicals we have dressed with great satisfaction.
We have over 10,000 costumes in our inventory! Groups and individuals also rent our costumes for Halloween, holidays, weddings, sales meetings, television commercials and movies. We also sell props, makeup, wigs, hats and masks.
Great news you can now place orders on our shopping cart by visiting and clicking on the banner below or by clicking on the following link. Please click here to visit our online store! (Powered by nscommercespace by network solutions)
Can I Return My Order?
All item(s) must be returned via a traceable method with delivery confirmation to assure we receive your package.
Any orders returned with out any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return.
The Return Authorization Number (RAN) must be written clearly on the outside of the box.
Please note:
Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
Returns and Refunds – 10-day return policy
We have in place a 10-day return policy after you received the purchased item. You must call our business within this 10-day period if you intend to return the item. All returns are handled over the phone at 513-831-8121. Satisfaction is our priority in helping you, our customer. We do suggest that you make your purchases carefully. From October 8th thru October 31st and from December 10th thru December 29th we do have a strict no-return policy in place. ALL SALES that are placed on these days ARE FINAL. The only exception to this policy is when the wrong item is shipped and the error is on our part.
After you call 513-831-8121 concerning a return item(s), a RMA number (return authorization number) is assigned to you. This RMA number is to be placed on the outside of the box and shipped to Costume Castle. No return item will be accepted without an RMA number. All returns must be post-marked within 10 days after the RMA number is assigned or the returned items will be subject to a 15% restocking fee. No shipping fees are refunded in any case.
REFUSED DELIVERY
If you refuse your order without prior authorization from Costume Castle, Inc. you will be responsible for the shipping and 15% restocking fees. The adjustment will be made when the refused delivery has been received by Costume Castle, Inc.
NOTE:
(a) returned items that are not in the original packaging and/or the packaging has been torn,
(b) returned items that do not include all parts,
(c) returned costume has been worn or torn,
(d) returned items have been damaged in anyway.
2. NON-refundable MERCHANDISE
a. Undergarments
b. Socks and stockings
c. Shoes and boots
d. Wigs, beards, facial hair or other artificial hair
e. Prosthetics, fangs or fake teeth
f. Cosmetics
g. Masks
h. Hats
i. Any item that has been worn, used or altered in any way
j. Special order items including mascots.
3. If returning 3 or more items a 15% restocking fee will be charged unless they are being exchange for another item or items of equal value.
4. On returned merchandise only the cost of those items will be refunded, not the shipping.
5. Shipping on returned items is the buyer's responsibility.
